The customer's package is critical for delivery. The driver is running late due to severe waiting time from their previous delivery. The driver finally arrives at the pick up location and wastes no time at all. He picks up the letter, gets back in his car, and is on his way. He sits the letter in the passenger seat and forgets he has the window down. Need I say more.
Yes, this actually happened to a new customer from another South Florida courier company. No matter the time sensitivity or unexpected delay, drivers should not, under any circumstance, lose the package. This can be very tragic for a customer. This careless act can very well be a costly one depending upon the package importance. Drivers should be very careful with packages. It should be more than just leaving a letter on the passenger seat. They should make sure all packages are safe and secure in transit. This will ensure the highest level of package protection, even in case of an accident. As a result, the package has the highest probability of survival. Although accidents occur less often, it still can happen.
What do you do if your driver did lose the package? First of all, contact the customer immediately. Inform them of the the error and that the driver attempting to retrieve it. This may turn out to be a hard conversation, however, do not delay the resolve. The customer may be able to duplicate the letter or package. If not, be prepared to utilize your insurance and pay the customer the declared value agreed upon to protect the package in transit. It is best practice for couriers to be insured and bonded. This will help in these types of challenging situations.
A-Pronto Delivery has driver professionals that take care of our customer's packages. "We deliver...On time! Anytime! Anything. Anyplace. Anytime...PRONTO!" We provide service guarantees and performance that you can count on time after time. We have invested in technology, convenience, an uncompromising "we go the extra mile" ethics displayed by our trained staff, and it’s plain to see why A-Pronto Delivery is regarded as the premier South Florida Courier provider in the area. Moreover, we have and will continue to invest in the best people and the best systems that money can buy to offer you this level of consistent service. Call A-Pronto Delivery today at 954-783-3113. We won't lose your package!